Welcome to Your Stonewater Resident Portal
We’re pleased to introduce the Stonewater Resident Portal, your direct access point to find out more about the work taking place in your home and the installation of energy-efficient measures.
Resident Information Session
Please join us for a resident information session hosted by LivGreen, in partnership with Stonewater, to learn more about the retrofit works taking place at your property.
Date: Monday 12th January 2026
Time: 10am
Please click the link below at 10am on Monday 12th January 2026.
We understand you may have questions about why LivGreen has been appointed to carry out work on your property and what this means for you. As a leading provider of residential retrofit decarbonisation across the UK, we specialise in installing energy-efficient upgrades designed to make your home warmer, more comfortable, and more cost-effective to run — all while helping to reduce carbon emissions in line with government initiatives.
Through this programme, we deliver high-quality, accredited upgrades that enhance your home’s energy efficiency and lower heating costs. All work carried out by LivGreen fully complies with MCS, PAS 2030, and PAS 2035 standards, ensuring your home receives safe, reliable, and government-recognised improvements.
What Is Retrofit?
Retrofit simply means improving your home by installing modern, energy-saving upgrades. These upgrades help make your property warmer, healthier, and more efficient, without changing how you live in it.
Retrofit work can include things like:
Better insulation (walls, lofts, floors) to reduce heat lossNew heating systems or smarter controls
Ventilation improvements for fresher, cleaner air
Energy-efficient windows and doors
Why Is Retrofit Being Done?
Your housing association is investing in retrofit measures to:
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Reduce heat loss and keep your home warmer in winter
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Lower your energy bills
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Improve indoor air quality and reduce damp and mould
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Make homes more comfortable and future-proof
All work is designed to meet industry standards and is carried out by qualified professionals.
How will the new systems impact my energy bills?
By improving your home's energy efficiency, a retrofit can lead to significant reductions in energy consumption, resulting in lower energy bills over time.
What is Retrofit?
A decarbonisation retrofit upgrades your home to reduce carbon emissions and improve energy efficiency. This could include enhancing insulation, installing energy-efficient heating systems like heat pumps, and integrating renewable energy sources such as solar panels.
How can I be sure the work is completed to a high standard?
All work will be carried out to an excellent standard and we guarantee that all work is conducted by qualified professionals, follows best practices, and meets rigorous quality and safety criteria. Additionally, compliance with PAS 2030 and PAS 2035 ensures that installations are thoroughly inspected and certified upon completion, providing you with confidence in the quality and durability of the improvements made to your home.
How will mess and disruption be kept to a minimum?
We will take every precaution to minimise mess and disruption, including using dust sheets, cleaning up daily, and scheduling work efficiently to reduce inconvenience.
How long will the retrofit process take?
The duration varies depending on the scope of work. We will provide a detailed timeline before starting, allowing you to plan accordingly.
Will the retrofit cost me money?
No. Your housing association would have received local government funding to support the costs of the retrofit.
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