Resident Engagement
Resident-Focused Engagement for Seamless Decarbonisation
Decarbonisation projects and the necessary PAS-compliant surveys and assessments can sometimes feel intrusive to residents. Many clients and contractors underestimate the level of disruption these works can cause to daily routines, leading to potential challenges such as access refusals and prolonged project timelines.
At LivGreen, we recognise that early and effective engagement is crucial to the success of any project. A structured approach ensures smooth mobilisation, timely delivery, efficient property access, and high levels of resident satisfaction.
A Personalised Approach to Resident Engagement: Our 'Resident Journey'
We prioritise addressing residents' concerns from the outset, following a structured approach guided by a project-specific communication strategy, our ‘Resident Journey,’ and tailored household engagement plans. Our expert resident engagement teams create dynamic, adaptable plans aligned with PAS2035, ensuring a personalised approach rather than relying solely on standard letters, emails, or literature. Most importantly, we engage with residents directly in their homes.
By taking the time to understand individual needs, identifying any vulnerabilities, explaining the planned work, and outlining its impact, we help residents feel informed and comfortable. We also ensure they fully understand the benefits of their energy efficiency measures and how to maximise their effectiveness.
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- Communities and Social Values
At LivGreen, social value is important to us as we strive on making changes to better people and have a positive impact on those close to our working projects and local communities. We are accredited for Social Value through Construction Line.
Social Value is comprised of jobs and economic growth; health, wellbeing and the environment; and strength of community. "Social Value means in practice is likely to change from one job to the next, as different buyers will have different priorities when it comes to social value."
A few examples of what these differences can be:
Training for local people in areas of high unemployment
- New or restored green spaces in built-up communities
Educational resources for local schools and places of learning for young children and adults
Blog / Resident Liaison
Unlock the Power of Resident Engagement in Retrofit Projects: 5 Steps to Success
When it comes to retrofitting homes for energy efficiency, one critical element often gets overlooked—Resident Engagement. Many projects focus heavily on the technical aspects, neglecting the human side of the process. However, engaging with residents from the outset can significantly influence your project’s success. Here’s are LivGreen’ top 5 tips for engaging residents as part of Retrofit projects.