Service Standards

LivGreen maintain the highest possible standards.

We always strive to provide the highest quality of service, from communication, through to the work carried out, to ensure you are happy with the work in your home and are kept informed through out.

Working hours will always be discussed before any work starts. To help keep everyone safe, we need to carry out a number of surveys to ensure the correct work is being carried out for you. Its really important you allow access for our surveyors to do this. 

If you have any questions or concerns about the work taking place, please speak to your Customer Liaison Officer.

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What to expect:

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Communication

We know your home is important to you, so we’ll keep you informed throughout the process. We will communicate with you, your representatives and your community in an open and honest way.

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Competency

All our staff are trained and skilled in the work they are doing. We make sure training is up-to-date so that you receive a high-level of service.

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Response

We are here to help and will respond to any queries or concerns to the best of our ability. We actively encourage customers to feedback both positive and negative comments.

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Noise and Dust

We always try to keep noise and dust to a minimum. Our operatives will use dust sheets appropriate for the work they are carrying out to your home.

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Identification

All of our staff and contractors carry ID and will show you who they are before they enter. If you’re in any doubt about who they are, please call us on 01202 319119 to check.

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Site Cleanliness

Our operatives will remove all tools and materials and will make sure your home is left clean and safe at the end of the day. Any services that have been switched off during the day will be reconnected.

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Security

We will keep your home secure at all times. No entrance door will be left open unnecessarily. If you leave your keys with us temporarily, we will store these securely.

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Staff

All our staff will be courteous and respectful when working in your home. We will abide by the Worker’s Behavior Code, our contractor’s Code of Conduct and our Customer Care Policy, all of which are available on request.

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Privacy

We will always respect your personal privacy and individual circumstances. Any information will be transferred and held in accordance with the Data Protection Act 1998.